For people who do not already know the answers. Learn first. Book second.
What tension is, why low feels livelier and high feels more precise, how often to restring, and arm-friendly notes. If the book form’s tension field looks blank in your head, this is the page.
Useful paths on that site: Tension 101, string types, how often, arm-friendly.
What to actually put in the racket — ranked picks and sealed sets. If you would choose “Don’t know” on string, or you want a BYO sealed set, go here first.
Then either let us use Diadem (string included on the $35 base job) or bring that sealed set. See also our Diadem lineup.
You do not have to invent a number. Read stringtensionguide.com. On the book form you can pick Low / Mid / High or Don’t know, and we will confirm. If you already have a number in pounds, type it.
Open toptennisstrings.com. That site is the string-picks hub. You can also browse Diadem names we use. On the form, “Don’t know” is allowed — it is not a dead end.
In short: lower tension usually means more power and a softer feel; higher tension usually means more control and a firmer response. The long version lives on Tension 101. We will not invent a number for you on this page.
Yes, on the $35 base job. We use Diadem string. That is “string included,” not a separate Diadem upcharge. You may instead bring a sealed / unopened set.
Yes — the package must be sealed / unopened. We do not install opened customer string. We do not rush jobs with customer (BYO) string. Shopping a sealed set? toptennisstrings.com.
No. We do not string natural gut.
We refuse cracked frames. Do not send a frame you know is cracked. If you are unsure, write that on the form.
$35 is the base: you drop off and pick up, 24 hours, string included. Add $20 if we pick up and drop off both ways ($55). Add $12 for one-way travel ($47). A 4-hour rush needs confirmation from us. Details on Pricing and Policies.
Wake County and Harnett County, North Carolina only. Not nationwide.
Use the request form or email book@mobileracket.com.